City of Georgetown, Texas

Inspection Services Customer Survey

The purpose of this survey is to assess the quality of service the Inspections, Fire Prevention and Code Enforcement Departments are providing to our customers.

Thank you for taking the time to help us improve our service.

* Designates a required field.

Name

Are you the Property Owner Agent Contactor

Phone

Email

Commercial -or- Residential



*1. The primary purpose of my business with the City of Georgetown Inspection Services Department was:
Code Violations
Inspections
Licensing
Meeting
Permitting
Plan Review
Fire Prevention


*2. My needs were addressed in a timely manner:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

If disagree, why?


*3. My questions were answered in a clear and concise manner:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

If disagree, why?


*4. Our staff was courteous, helpful and has a professional attitude:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

If disagree, why?


*5. The Inspections staff provided me with options/alternatives that addressed my concerns:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

If disagree, why?


*6. It was easy and simple to schedule inspections:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A

If disagree, why?


7. Name of staff member(s) who assisted you:


8. The Building Inspector, Fire Inspector or Code Enforcement Officer was professional:
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A

If disagree, why?


9. Rate the "turn around" time for your approved permit:
Excellent
Good
Average
Poor
Very Poor
N/A

If poor, why?


10. Rate the content and ease of use of the website:
Excellent
Good
Average
Poor
Very Poor
N/A

If poor, why?


*11. Rate the overall quality of the services you have received from the Inspection Services Department:
Excellent
Good
Average
Poor
Very Poor

If poor, why?


12. Suggestions and Comments:


Thank you for taking the time to complete this evaluation. Your comments may remain anonymous if you prefer, or you can let us know how to respond by filling out the contact information below. You may also contact us at any time either by phone, (512) 931-7718, or by email at inspection@georgetowntx.org.

I would like a response to my comments above.

I wish to be contacted by the Director personally to provide additional comments

I prefer to be contacted by email, or phone.






Inspection Services | 300-1 Industrial
Tel: (512) 930-2550 | Fax: (512) 931-7705 | inspection@georgetowntx.org